top of page

Terms & Conditions

Sugar Sweet offers a variety of packages for our sweet cart and table top displays.
Please read the following terms and conditions carefully before booking.

​

Hire Terms

  • The sweet cart and table top can be hired as part of various packages.​

  • If hired as a premium package, you are not permitted to add your own sweets. 

  • For children’s events, we will supply plastic sweet jars as standard. If you prefer glassware, it must be specifically requested and is provided at the hirer’s own risk.

  • Any sweets remaining at the end of your event are yours to keep and enjoy.

  • We will make every effort to supply the sweets requested at the time of booking. If a requested sweet is unavailable, we will provide a suitable alternative.

  • No additional decorations may be added to our sweet cart or table top under any circumstances once set up is complete.

  • All decorations must be agreed upon at least one week prior to the event.

  • If you have decorations you'd like us to incorporate, we’re happy to consider them but they must be left at the venue on the morning of the event before set up.

  • Sugar Sweet reserves the right to remove the sweet cart or table top early if we observe mistreatment, damage, or unsafe behaviour.

  • Abuse towards staff will not be tolerated under any circumstances.

  • Children must be supervised at all times when using the sweet cart or table top.

  • As the hirer, it is your responsibility to ensure that the hired package fits within your venue.

  • Sugar Sweet may take photos of our display at your event to use on our website and social media. If you do not consent to photography, please let us know in advance.

​

Allergens & Dietary Requirements

  • Upon request, we can provide ingredient details for any sweets selected.

  • Nut Allergy Disclaimer Sugar Sweet works with multiple suppliers, and while we strive to avoid allergens, we cannot guarantee that any products are free from nuts or nut derivatives due to potential cross-contamination in manufacturing facilities.

  • Once Sugar Sweet has completed setup and left the venue, sweets may become cross-contaminated by other guests. For this reason, Sugar Sweet cannot be held responsible for any allergen exposure after setup.

​

Booking & Deposit Terms

  • A £50 damage deposit is required at the time of booking for all packages. This deposit secures your booking and is refundable, provided there is no damage to the cart, table top or glassware.

  • Full payment for your selected package must be made at least 4 weeks prior to your event date.

  • If our property is collected in satisfactory condition at the end of the hire period, the £50 deposit will be refunded within 48 hours to the bank account provided on your booking form.

  • If any item belonging to Sugar Sweet is misplaced or damaged during the event, your deposit will not be returned.

  • All damaged items remain the property of Sugar Sweet.

  • Sugar Sweet accepts no responsibility for any injury resulting from damaged property.

Payment Terms

  • We accept payment via bank transfer, PayPal, or cash.

  • Full payment must be received no later than 4 weeks before your event date.

  • If payment is not received by this deadline, Sugar Sweet reserves the right to cancel your booking.

  • No delivery will be made unless full payment has been received in advance.

  • No refunds or credits will be issued for any returned or unused stock.

Cancellation Policy

  • If the event is cancelled more than 4 weeks before the scheduled date, the £50 deposit is non-refundable.

  • If the event is cancelled up to 2 weeks before the scheduled date, Sugar Sweet will retain the £50 deposit and 50% of the hire fee.

  • All cancellations must be made in writing. We encourage you to contact Sugar Sweet as soon as possible if you need to cancel.

  • A written confirmation of your cancellation will be sent by Sugar Sweet upon receipt.

Delivery & Collection

  • A £1 per mile surcharge applies to venues located outside a 15-mile radius of the ME5 postcode.

  • Sugar Sweet will deliver and set up your package at the venue of your choice, at a time agreed.

  • Once the sweet cart or table top is set up, it must not be moved by anyone other than Sugar Sweet staff.

Liability Statement

  • Under no circumstances shall Sugar Sweet’s liability exceed the total value of the hire contract.

  • Sugar Sweet and its representatives are not liable for any injury, loss, or damage arising from the hire agreement, including any damage to hired items.

  • It is the hirer’s responsibility to ensure the suitability, condition, and safe placement of all equipment upon receipt.

  • Sugar Sweet is not liable for delays or failure to deliver services due to events beyond our control, including but not limited to:

    • Strikes

    • Severe weather

    • Fire

    • Riots

    • Theft

    • Acts of terrorism

    • Any other unforeseen circumstances, such delays or failures do not constitute a breach of contract.

Agreement

  • By making a booking with Sugar Sweet, you confirm that you have read, understood and agreed to all terms and conditions outlined above.

  • No alterations to these terms will be accepted unless agreed in writing by Sugar Sweet.

  • If you are uncertain about any part of these terms, please contact us and we’ll be happy to clarify.

bottom of page